Guest User
August 22, 2024
The hotel has poor service awareness and its service concept needs to be improved urgently.
1. The elderly have inconvenient legs and feet and are not suitable for going up and down stairs. They were asked to change rooms but were refused.
2. Room:
Facilities: Many flaws. There are a total of 7 lights in the room, none of which are on (see video); there are small insects with unknown names running around on the ground;
3. Bathroom: The lights are not on, the bathroom has only half a door, the bath water flows out, the bathroom is soaked on the floor, and you have to wade through the water to go to the bathroom (see above).
I hope the platform will not promote such bad stores in the future!
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